Unhappy with your products? Let us make it right!
Send a message to srsourdough@gmail.com with any issues and we will happily work with you to make it right.
Sourdough Sunrise - In-Home Bakery Policy Agreement
This agreement outlines the policies and procedures for Sunrise Sourdough, an in-home bakery operating out of Hampshire, TN.
1. Food Safety and Hygiene:
- Licensing and Permits: Sunrise Sourdough operates in compliance with all applicable local, state, and federal food safety regulations. All products are produced at a private residence that is exempt from state licensing and inspection.
- Food Handling Practices: All food is prepared and handled in accordance with strict food safety guidelines. This includes:
- Proper hand washing and hygiene practices.
- Use of clean and sanitized equipment and surfaces.
- Safe temperature control for all food items.
- Proper storage and handling of ingredients.
- Prevention of cross-contamination.
- Ingredient Sourcing: We source high-quality ingredients from reputable suppliers, prioritizing local and seasonal options whenever possible. We strive to use organic and all-natural ingredients whenever feasible.
2. Order Placement and Fulfillment:
- Orders: Orders can be placed through website, Facebook, or text messaging.
- Order Confirmation: All orders will be confirmed by Sunrise Sourdough via email, phone call, or text message within 48 hours.
- Custom Orders: Custom orders are welcome. Please provide as much detail as possible regarding your desired cake, cupcakes, or other baked goods.
- Lead Time: Please allow 3 days lead time for orders, 7 days for larger orders.
- Cancellation Policy: Orders may be canceled 2 days prior to the scheduled pick-up/delivery date. A 25% cancellation fee may apply for late cancellations.
3. Payment and Pricing:
- Pricing: Prices are subject to change without prior notice.
- Payment Methods: Accepted payment methods include cash, Venmo, online payment platforms].
- Deposits: A 50% deposit may be required for large orders or custom designs.
- Taxes: Taxes included in item price.
4. Pick-up and Delivery (BREAD DROPS)
- HAMPSHIRE Pick-up: Orders can be picked up from 5187 Kettle Mills Road, Hampshire, Tn 38461 at the agreed-upon time.
- DICKSON BREAD DROP: Orders placed in the Dickson, TN area can be picked up at the designated pick up place (Walmart parking lot) on most Monday's from 4:15-4:45 pm
- CHARLOTTE BREAD DROP: Orders placed in the Charlotte, TN area can be picked up at the designated pick up place (Post Office parking lot) on most Monday's from 3:30-4 pm.
- CES BREAD DROP: Orders placed by CES employees can pick up in the second grade work room on most Mondays, labeled with your name on it.
5. Allergies and Dietary Restrictions:
- Allergy Information: Non-Gluten products are made with gluten free ingredients in a kitchen that also makes gluten products. Every outstanding effort is made to prevent cross contamination. Consuming non-gluten products from this kitchen does not carry the same guten free promise as traditional gluten free bakeries would.
- Allergen Information: Please inform Sunrise Sourdough of any allergies or dietary restrictions at the time of ordering.
- Disclaimer: While we take all necessary precautions to prevent cross-contamination, we cannot guarantee that our products are completely free of allergens.
6. Unhappy with our Product?:
Send a message with your complaint and a picture and we will happily work with you to make it right by refund or replacement. Neither are guaranteed.
7. Disclaimer:
Sunrise Sourdough reserves the right to refuse any order.
8. Contact Information:
Heather Diaz, (391) 306-7751, srsourdough@gmail.com
9. Agreement:
By placing an order with Sunrise Sourdough, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this policy agreement.